Who We Are
Virtual Ops LLP is a Product Data Management Company. We are focused on enabling retailers, brand manufacturers, and distributors to enhance their products on digital channels so they can accelerate their business and stay ahead of their competition in this evolving digital commerce.
We Love What We Do
We are a team of young enthusiasts who combine skills, use of technology and product expertise to delivery high quality product data to our clients. We have expertise across multiple industries including Consumer Electronics, Sports, Hobbies & Outdoors and Apparel & Footwear.
We Love Helping Others Succeed
Our entire approach is collaborative and consultative, with the objective to help your organization grow and succeed in eCommerce.
Our Expertise in Multiple eCommerce Industries
With over $100Bn in revenue in 2022 in the US, the Consumer Electronics is the second largest industry in eCommerce. It is highly competitive and requires outstanding product details to attract customers. We have over 5 years’ experience in publishing over half a million Consumer Electronics SKUs with 100% accuracy.
Apparel and Footwear
One of the fastest growing and highly competitive industries in eCommerce, Apparel and Footwear products need minute attention to details to ensure there is no cart abandonment or return of product. We deliver accurate product data and taxonomy along with critical attributes and digital assets that help our clients improve conversions and reduce return rates.
Toys, Hobbies & DIY
This industry covers a wide range of types of products. Several products required A+ content, detailed Features and Specifications and Warranty info. We help our clients with product data enrichment and accurate digital assets and data quality.
Sporting Goods and Equipment
eCommerce revenues of Sporting Goods and Equipment is growing rapidly, fuelled by innovation, better supply chain and shopping habits of Millenials and GenZ. Online Retailers need to ensure products have sharp images, videos, product details and accurate size, color options. We have been publishing enhanced products for our clients with 100% accuracy and on-time delivery.
Sports recreational activities have increased post pandemic. Consumer health consciousness, increased use of social media and digital technology have all fuelled the trend. It is imperative to have accurate attributes of gender, color, size along with organized image sequences to attract customers to make a purchase. We have been helping our clients with all critical factors that help improve customer experience and loyalty.
Home Improvement & Hardware
Home Improvement & Hardware is a collection of innovative, quality items for homeowners. Products include furniture, accessories, essentials which need detailed product descriptions and crisp product images to capture customer attention. We help our clients improve their online store conversions through optimized product content and digital assets.
Our Partnership Approach
We work as your virtual partner and customise a system that integrates your process with ours.
Our team will assist you in developing strategies by sharing advice, ideas, best practices and trends.
We are guided by a customer centric approach, helping you meet your objectives with sustainable workflows and systems.
Our process is collaborative. You can trust us to create solutions & help you realise your eCommerce vision .
Here's how we can support you
Partnering with you for all your product data needs
1. Identify Gaps/Requirements
We listen to your Product Data challenges and requirements, identify key important tasks where we can add value to your eCommerce operations
2. Start a Test Pilot
We run a test pilot to demonstrate our expertise, deliver high quality product data and share areas for process improvement
3. Define Scope of Work
Together, we plan the scope of work for ongoing requirements. Then, we train and dedicate a team of product experts who work as an extension to your team
4. Manage and Scale
We deliver measurable results that meet/exceed your requirements, help reduce time-to-market and costs significantly, and then scale services as per business growth
I founded Virtual Ops LLP in 2017, after more than 20 years of global experience in Outsourcing/Offshoring Industry. While doing business development for a leading Outsourcing/Offshoring firm in the US, we helped Fortune 500 companies with outsourced customer support and back office operations. It was a win-win as we helped clients reduce costs, improve operational efficiencies and resolve their customer’s issues. As the eCommerce Industry grew and evolved rapidly since the last decade, customer issues kept growing as well. A majority of the issues were due to product returns/refunds/cart abandonment, which were a result of poor product data and listings, more so for the small and mid-sized companies which joined the ecommerce bandwagon. I realized a gap and opportunity to blend a combination of technology and highly skilled human resources to help publish and manage accurate, complete and consistent products. This can benefit everyone – Online Retailers, Distributors and Manufacturers have reduced customer issues, increased revenues and enhanced brand reputation while Customers can have a delightful experience with online shopping.
In the last 5 years, we have built a team of quality conscious, tech savvy product enthusiasts, who love to help our clients succeed as well as customers have a better experience. We have a long way to go. Our goal is to stay in forefront of digital commerce developments and build expertise that helps us be the preferred partner for product data management, and build long term partnerships with clients. If you would like to discuss how we can grow together, please feel free to contact us.